If you are not satisfied with your purchase, you can easily return it within 15 days or exchange it within 30 days from the date you received it.

The product must be in the same conditions of use as it was when purchased, in perfect condition, showing that it has not been used and with the original labels.

Step-by-step return or exchange procedure:
1. Click on the return/exchange button after the steps.
• Fill out the form with your personal information.
• In the subject write “refund/exchange – order number”.
• In the messages, include the reason.
2. We will contact you within 5 working days via email.
3. Prepare and package the merchandise securely together with proof of purchase.
4. Go to a Pickup CTT network point and deliver your order. Discover the CTT Pickup point closest to you here: https://www.ctt.pt/feapl_2/app/open/stationSearch/stationSearch.jspx

Return/exchange

In the case of a return, the refund will be made within a maximum period of 14 working days, after receiving the product in our warehouse, using the same payment method used for the purchase.

For payments that were made by Multibanco reference, our team will contact you to request your IBAN.

If you receive an incorrect or defective product, please contact our customer service within 7 days of receiving your order. We are always ready to listen to you and resolve the situation in the best possible way.
possible way.

After payment confirmation, you will receive an email with the tracking code as soon as we process your order within 1 business day. With this code, you will be able to track the delivery of your order directly on the CTT website, internally in your account registered in Luchirée or through our chat on your website.

You can place your order directly on our website. Simply select the desired products, add them to the cart and proceed to checkout. We offer several secure payment methods.

Your order will be shipped by Luchirée. The order is delivered to the address indicated by the customer at the time of ordering.

Costs
and home delivery time for each region:

Portugal
Continental: €2.95 | 1 to 3 business days.

Others
European Union countries: €5.00 | 3 to 7 business days.

If the order is returned to Luchirée due to incorrect or insufficient personal or delivery data provided at the time of ordering, failure to collect the order at the post office or failure to receive it due to the absence of the recipient in the case of orders sent by courier, the new shipment of the order will incur shipping costs corresponding to the delivery area, regardless of the value of the order.

We use the latest encryption and security technologies to ensure that your personal and payment information is always protected. Furthermore, our website is certified by digital security authorities.

Yes, we work throughout the EU.

Yes, our stainless steel rings, earrings, necklaces and bracelets are designed to be hypoallergenic. We use high quality stainless steel, known for its resistance to allergic reactions.

Yes, stainless steel accessories can be used in water without any worries, due to their resistance to corrosion and oxidation.

Stainless steel fittings are high-quality parts made from stainless steel, a durable, corrosion-resistant material. These accessories offer shine and durability, in addition to being hypoallergenic.

Request an exchange for the correct model via the link: contact@luchiree.com . Sending a complete photograph of the front and back of the product you received with the packaging. Within 2 business days after the request, the support department will contact you.

If you receive a defective product, request an exchange via the link: contact@luchiree.com Sending a complete photograph of the front and back of the product you received with the packaging. Within 2 business days after the request, the support department will contact you.

You can contact us through our contact form on the website, by email at contact@luchiree.com, or through live chat support on our website.