The privacy and protection of the personal data of our customers and users is a priority for Luchirée. This Privacy and Data Protection Policy aims to make you aware of the rules and principles that we apply in the processing of your personal data, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and the free movement of such data (General Data Protection Regulation – GDPR).

Luchirée is responsible for processing the personal data of its customers, potential customers and third parties who interact with it, as, within the scope of its activities, it decides what data to collect, the means of processing the data and the purposes for which they are used, and can be contacted by email at contacto@luchiree.com.

This Policy applies to all personal data collected by Luchirée, whether through its website or other communication channels.

Step-by-step return or exchange procedure:
1. Click on the return/exchange button after the steps.
• Fill out the form with your personal information.
• In the subject write “refund/exchange – order number”.
• In the messages, include the reason.
2. We will contact you within 5 working days via email.
3. Prepare and package the merchandise securely together with proof of purchase.
4. Go to a Pickup CTT network point and deliver your order. Discover the CTT Pickup point closest to you here: https://www.ctt.pt/feapl_2/app/open/stationSearch/stationSearch.jspx

Return/exchange

Personal data is any information that can identify a natural person, directly or indirectly, such as name, tax identification number, email address, telephone number, location data, and others.

Luchirée may collect your personal data in the following situations:

• When you register on our website;
• When you subscribe to our newsletter or other communications;
• When you contact Luchirée through any communication channel;

When you use our services or products.

The personal data you provide to us will be processed for the following purposes:

• Provision of the services or products you request;
• Management of your customer account;
• Sending marketing communications;
• Management of surveys and research;
• Improving the quality of our services and products;
• Compliance with legal obligations.

Your personal data may be shared with the following entities:

• Luchirée subcontractors, who provide us with management support services, such as website hosting services, marketing services, customer support services and delivery services.;
• Public entities, when required by law;
• Other entities, with your consent.

Your personal data will be kept by Luchirée for the period
necessary to pursue the purposes for which they were collected, or until you exercise your right to erasure, as provided for in the GDPR.

Under the General Data Protection Regulation (GDPR), the data subject has the following rights in relation to their personal data: the right to access, update, rectify, limit or delete their personal data, at any time, as well as the right to object to the use of the data provided for marketing purposes or for the processing of special category data.

To exercise your rights, you can contact Luchirée via the following email contacto@luchiree.com.

Luchirée takes all necessary technical and organizational measures to ensure the security of your personal data, including protective measures against unauthorized access, alteration, disclosure or destruction of your personal data.

Luchirée may update this Privacy Policy at any time.